Shipping Policy 

Last updated: 25 June 2025

1. Delivery Area

NIMFA ships orders within the Netherlands and to all countries within the European Union.
Shipments are handled through reliable courier partners including PostNL, DHL, DPD, and Sendcloud partner networks.

Delivery availability for each destination is shown at checkout.

2. Shipping Costs
 • Shipping costs are calculated automatically at checkout based on:
– destination country,
– shipping method,
– parcel size and weight.
 • All orders are subject to shipping fees unless otherwise indicated (e.g., free shipping promotions).
 • VAT is included in accordance with EU VAT and OSS regulations.

3. Order Processing Time
 • Orders are processed within 24–48 business hours after payment confirmation.
 • Orders placed during weekends or public holidays are processed on the next business day.
 • In case of technical issues or force majeure, the Customer will be notified via email.

4. Delivery Timeframes

Netherlands:

Estimated delivery time: 1–2 business days.

European Union:

Delivery times vary by country and range from 2–7 business days.

Delivery times are estimates.
NIMFA is not responsible for delays caused by carriers, customs, weather conditions, or other external factors.

5. Packaging

All orders are shipped in discreet, opaque packaging without any indication of the contents.
The sender name appears as “NIMFA NL” or equivalent neutral designation depending on the carrier.

6. Order Tracking

Once an order has been shipped, the Customer receives a tracking number via email.
Tracking information is updated directly by the courier; the Store does not control update frequency.

7. Delivery Confirmation

Delivery is considered successful when the carrier marks the shipment as “delivered” in the tracking system.
 • A signature upon delivery is not required unless specified at checkout.
 • If tracking shows “delivered” but the Customer reports non-receipt, the Store may initiate an investigation with the carrier.
 • Compensation or reshipment will be provided only if the carrier confirms loss or error.
 • If the carrier confirms correct delivery, the Store is not obligated to issue a refund or replacement.

This clause is required to prevent fraud and aligns with EU e-commerce standards.

8. Failed Deliveries

Delivery may fail due to:
 • incorrect address provided by the Customer,
 • absence at the delivery location,
 • refusal to accept the parcel.

In such cases:
 • Return-to-sender may take 7–21 days, depending on the courier.
 • Reshipment costs are the responsibility of the Customer.
 • If a refund is chosen instead of reshipment, shipping costs are non-refundable.

9. Address Changes

Delivery address changes are possible only before dispatch.
After the parcel has been handed over to the carrier, the address cannot be modified.

10. Damaged or Missing Items

If the parcel arrives damaged:
 • The Customer must notify us within 48 hours and provide photos of the packaging and product.
 • Claims submitted after this period may be rejected due to carrier reporting rules.

If items are missing from the package:
 • The Customer must provide photos of the unboxing and packing slip.
 • The Store will investigate and offer replacement if confirmed.

11. Cross-Border Shipments & Customs

Shipments within the EU are not subject to customs duties.
For destinations outside the EU (if available), customers are responsible for any applicable import duties or taxes.

12. Force Majeure

NIMFA is not responsible for delays or delivery failures resulting from circumstances beyond reasonable control, including but not limited to:
 • natural disasters,
 • strikes,
 • carrier disruptions,
 • system outages,
 • regulatory restrictions.

13. Contact Information

For shipping-related inquiries:

Email: support@nimfa.nl
Legal address (not a visiting address):
Kwadijk 168, 1471CK, Kwadijk, Netherlands

Brand owner: NIMFA