Intimacy, with care

How long will I wait for my treasure?

We deliver within the Netherlands in 1–7 business days. Every order is prepared with love and care within 24 hours (Mon–Fri).

What are the shipping costs?

From €5.95, or free if your pleasure exceeds €200.

Will my package be discreet?

Yes. We guarantee fully discreet delivery: the outer box is plain, with no logos or hints about the contents.

Inside, you'll find our elegant branded packaging, carefully designed to make your unboxing moment feel special and intimate.

Can I change the delivery address after ordering?

Yes, if your order hasn't been shipped yet. Please message us as soon as possible via WhatsApp or email.

What if I'm not home during delivery?

You will receive a notification from Sendcloud and can easily redirect your delivery or choose a pickup point.

How can I pay?

We accept iDEAL, credit cards, Apple Pay, and Google Pay. All payments are processed via the secure Shopify Payments system.

Can I pay on delivery?

No. To protect your privacy and ensure a smooth experience, we only accept prepaid online payments.

Are my payment details safe?

Yes, completely. We use encrypted gateways (SSL + PCI DSS compliant).

Can I return a product?

Yes, within 14 days, if it is unused and in the original, sealed packaging. Opened intimate products cannot be returned for hygiene reasons — we care about your safety.

What if my product is damaged or defective?

Contact us via email or WhatsApp, include a photo and short explanation. We'll gladly offer a replacement or refund.

What does the packaging look like?

A simple cardboard box or bag with no logos or markings. Only you know what's inside.

What will appear on my bank statement?

Only \"NIMFA\" or \"Shopify\" — with no further details.

Who can access my data?

Only our order team and internal Shopify system. We never share your data with third parties without legal reason.

Are your products body-safe?

Yes. We use only medical-grade silicone and safe materials, free from harmful chemicals. We care about your body.

Are your toys beginner-friendly?

Yes. We offer a special selection for first-time explorations — soft, gentle, and easy to use.

How do I care for my toy?

Wash with warm water and mild soap or use a special toy cleaner. Store separately in a soft pouch, like a little secret.

Which lubricant should I choose?

Only water-based — it gently protects your toy and your sensations.

Is there a manual?

Yes, included in the package or on the product page. Need more details? Write to us anytime — we're always here.

When can I expect a reply?

We respond within 24 hours on business days. Via WhatsApp, usually even faster.

I'm under 18. Can I order?

No. NIMFA is strictly for adults (18+). You'll need to confirm your age before entering the site.

Why do I need to confirm my age?

It's a legal requirement. We want to make sure our products and content are enjoyed only by adults.